Privacy & Cookies Policy

(Updated September 2025)

1. Introduction

This website is operated by PHB (NW) Ltd (trading as Acorn Leisure) (“Acorn Leisure”, “we”, “our”, “us”). We are committed to protecting your privacy and handling your data in compliance with the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and the Online Safety Act 2024.

If you have questions about this policy, please contact us at info@nullacornleisure.com. If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

2. What Data We Collect

We may collect the following information:

  • Name, email address, phone number (via enquiry/contact forms).

  • Technical information such as IP address, browser type, and cookies.

  • Marketing preferences if you sign up for updates or newsletters.

We do not knowingly collect personal data from children under 18. Our website and services are intended for adults only.

3. How We Use Your Data & Legal Basis

Purpose of Processing Data Collected Legal Basis
Responding to enquiries Name, email, phone Legitimate interests
Website analytics & usability IP address, cookies, browser Legitimate interests
Marketing communications Email (where opted in) Consent

4. Sharing Data

We do not sell your personal data. We may share data with trusted service providers such as:

  • Web hosting providers

  • Website analytics (Google Analytics)

  • Enquiry and email service providers

All service providers are contractually bound to respect data security and comply with UK GDPR.

5. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as adequacy decisions or Standard Contractual Clauses (SCCs).

6. Data Retention

We only retain personal data for as long as necessary to fulfil the purposes collected, or to meet legal/regulatory requirements:

  • Enquiry data: retained up to 2 years.

  • Marketing data: retained until you withdraw consent or unsubscribe.

  • Cookie/analytics data: retention periods as per provider policies (e.g., Google Analytics).

7. Cookies

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us improve site functionality, provide a better user experience, and gather analytical information about site usage.

Cookies may be set directly by our website (first-party cookies) or by third-party providers such as Google Analytics or social media integrations (third-party cookies).

Types of Cookies We Use

Cookie Type Purpose Examples Duration
Essential cookies Required for the basic operation of our site. Without these, the site cannot function properly. WordPress session cookies Session only
Performance & analytics cookies Help us understand how visitors use the site, so we can improve performance and usability. Google Analytics (_ga, _gid) Up to 2 years
Functionality cookies Remember user preferences (e.g., language settings) and improve experience. WordPress preference cookies Session / up to 1 year
Spam protection Used to detect and block spam form submissions. Akismet cookies Varies
Social media cookies Enable you to share content via platforms like Facebook or Instagram. These are set by the social platforms themselves. Facebook, Instagram cookies Varies by provider

Managing Cookies

When you first visit our site, you will see a cookie banner giving you the choice to accept or reject non-essential cookies. You can also manage cookies by adjusting your browser settings.

Please note:

  • Essential cookies cannot be turned off as they are necessary for the website to function.

  • Blocking or rejecting cookies may affect your ability to use some features of our website.

Third-Party Cookies

Some cookies are set by third parties over which we have no direct control. These may include:

  • Google Analytics (used to analyse website traffic).

  • Akismet (used to filter spam from contact forms).

  • Social media platforms (if you interact with embedded content or sharing features).

We encourage you to review the cookie and privacy policies of these third parties for more details.

8. Links to Other Websites

Our website may contain links to third-party websites, plug-ins, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

Please note that we do not control these third-party websites and are not responsible for their privacy or cookie practices. When you leave our site, we encourage you to read the privacy and cookie policies of every website you visit.

9. Security

We use technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, alteration, or disclosure.

10. Online Safety Act Compliance

In line with the Online Safety Act 2024, we:

  • Restrict the website to users aged 18+.

  • Monitor enquiries for harmful or illegal content.

  • Provide a reporting mechanism for harmful or inappropriate content (see Section 11).

  • Have appointed an Online Safety Lead responsible for compliance.

11. Reporting Concerns

If you encounter harmful or illegal material or communications via our website, please contact us immediately at: info@nullacornleisure.com

12. Your Rights

You have the following rights under UK GDPR:

  • Right of access – to request a copy of your data.

  • Right to rectification – to correct inaccurate data.

  • Right to erasure – to request deletion of your data.

  • Right to restrict processing – to limit how we use your data.

  • Right to object – to object to processing based on legitimate interests.

  • Right to data portability – to receive your data in a structured format.

  • Right to withdraw consent – where processing is based on consent.

To exercise your rights, please contact us at info@nullacornleisure.com.

You also have the right to lodge a complaint with the ICO: www.ico.org.uk.

13. Changes to This Policy

We may update this policy to reflect changes in law, regulation, or business practices. Please check this page periodically for updates.

14. Contact Us

How to contact us

If you would like to request further information about our Privacy Policy, you can email us at  info@nullacornlesiure.com. Alternatively, please call us on 01352 720808 or write to:

Data Compliance Manager

PHB(NW) Ltd T/A Acorn Leisure

32 St. Asaph Business Park,

St. Asaph,

Denbighshire,

LL17 0JA.

PHB(NW) Ltd. Company Registration Number 4121335.VAT number 762824122. Registered office is at 32 St. Asaph Business Park, St.Asaph, Denbighshire, LL17 0JA.