Privacy & Cookies Policy
ABOUT ACORN LEISURE
Acornleisure.com is an independent website owned by PHB(NW) Ltd trading as Acorn Leisure and we collect certain information or data about you when you use our website. This isn’t unusual most websites do!
As we operate a holiday and leisure park business, and your privacy is important to us and that means your data too.
We’ve outlined below how we might collect your data when you use this site, what type of data we collect, how it’s stored and if we share it, who it’s shared with. We also highlight your rights in relation to that data.
However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or look at the About Cookies website which offers guidance for all modern browsers and how they behave.
If you’re in the EU you can disable all cookies for this site through Quantcast Choices. This appears as modal window when you first visit the site. You can always access your choices by clicking the ‘Privacy Settings’ button in the bottom-right of the screen.
WHAT ARE COOKIES?
For more general information on cookies see the Wikipedia article on HTTP Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help on how to do this). Be aware that disabling cookies may affect the functionality of this website and many other websites that you visit. Disabling cookies will usually result in disabling certain functionality and features that you need, and we therefore recommend that you do not disable your cookies.
How do I change my cookie settings?
Many web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser to not accept cookies; the above websites explain how to remove cookies from your browser. However, in some instances, some of our website features may not function as a result.
THE COOKIES WE SET
The table below explains the cookies we use and why.
|wp-settings-time-2||Session||Used to help manage this websites pages and will automatically expire when you close this website|
|wordpress_test_cookie||120 days||Used to check whether cookies are enabled in order to provide the optimum user experience|
|PHPSESSID||Session||Used to keep track of sessions on this website if your cookies are enabled – automatically expires after you close this website.|
|jpp_math_pass||1 day||Remembers if a user has successfully completed a math captcha to prove that they’re a real human.|
|jp-visit-counter||Default time is 180 days||Increments each time a visitor frequents a page containing this block – only used to control the block visibility.|
Acornleisure.com may have a newsletter/email subscription service, so cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribe/unsubscribed users.
When you submit data to us through a questionnaire form or those found on our contact pages or comment forms, cookies may be set to remember your user details for future correspondence.
THIRD PARTY COOKIES
SOCIAL MEDIA COOKIES
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including Facebook, Instagram and YouTube, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
COMMENTS: AKISMET ANTI-SPAM
We use Akismet to protect our comments from spam. Akismet collects information about visitors who comment on Sites that use Akismet its anti-spam service. The information typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
As part of any registration process for our email newsletter, we collect personal information. We use that information for a couple of reasons:
- To provide you with content you want to see; to contact you if we need to obtain or provide additional information.
- To check our records are right
- To check every now and then that you’re happy and satisfied.
- We don’t rent or trade email lists with other organisations and businesses.
What information do we collect about you?
We may collect the following information:
- Questions, queries or feedback you leave, including your email address if you send an email to email@example.com through the message forms within the website.
- Your IP address, and details of which version of web browser you used
- Information on how you use the site, using cookies and page tagging techniques to help us improve the website
- Name, company and job title.
- Contact information including email address, telephone number and address.
- We may collect other relevant data to carry out legitimate business activities, for example to maintain our internal records, quotes, orders etc.
- We may collect any other details you provide through forms on our website.
Website usage information is collected using cookies.
WE USE THIS DATA TO:
- Improve the site by monitoring how you use it
- Respond to any feedback you send us, if you’ve asked us to
- Provide you with information about other Acorn Leisure services if you have requested it.
How will we use the information about you?
- We collect information about you to process your enquiry or order, and, if you agree, to contact you with news and updates from Acorn Leisure that we think may be of interest to you.
- We handle these enquiries in-house and will only pass on personal information to a third party with your consent, for example, if you have requested an introduction to a holiday home manufacturer, dealer, insurance provider.
- We must hold details of people who request information about our products or services to provide it. However, we only use these details to provide the information or service the person has requested and for other closely related purposes.
WHERE YOUR DATA IS STORED
HOW LONG DO WE KEEP YOUR DATA?
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
Website administrators can also see and edit that information.
If you subscribe to our mailing list; we’ll store your email address for as long as you are subscribed to the list. You can unsubscribe at any time by clicking the unsubscribe link within any communication we send to you.
Visitors to our websites
When someone visits acornleisure.com website, as we use third party services, such as Google Analytics and WordPress Jetpack, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of our websites. This information is only processed in a way that does not identify anyone. We do not make, and do not allow third party organisations such as Google, to make any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will make this clear – when we collect personal information, we will explain what we intend to do with it.
EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
KEEPING YOUR DATA SECURE
Transmitting information over the internet is generally not completely secure, and we can’t guarantee the security of your data. Any data you transmit is at your own risk, however we have taken steps to ensure that risk is limited as much as possible when using the website acornleisure.com.
We have procedures and automated security features in place to try and keep your data secure once we receive it.
We don’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites – unless you provide us with explicit permission to do so; eg:- If entering a competition with a prize provided by a third party via Acorn Leisure.
DATA BREACH PROCEDURES
We take steps to prevent data breach and ensure that your data is secure using firewalls and other software to keep your data secure. Nevertheless, you should be aware that all websites are susceptible to data breaches if attackers are determined enough. In the rare event of such breach, we will take steps to make you aware as soon as we become aware of a breach.
DISCLOSING YOUR INFORMATION
You can find out what information we hold about you and ask us not to use any of the information we collect.
LINKS TO OTHER WEBSITES
Acornleisure.com may contain links to and from other websites.
FOLLOWING A LINK TO ANOTHER WEBSITE
FOLLOWING A LINK TO acornleisure.com FROM ANOTHER WEBSITE
If you have consented to receive news and updates about Acorn Leisure, we will contact you by the information you provide us (phone, email or post). Information collected for marketing purposes will be held for five years. Towards the end of this time, we may contact you to see if you would like to continue to receive such updates.
Should you wish to unsubscribe, you can opt out at any time. If you no longer wish to be contacted for marketing purposes, please email firstname.lastname@example.org with the subject content as UNSUBSCRIBE.
People who fill in an on-line form
If you fill in an on-line form on this website, the information is uploaded to our Customer Relationship Management (CRM) system and processed by the relevant internal department. In addition to your data being held on our CRM system, any data sent by you will also be held on the websites Content Managed System (CMS) for 30 days; thereafter your data will then be automatically and permanently deleted, but may still be held on our CRM system in order to provide information as requested, process an order, or update you with news if you have given us your consent.
People who email us
We use Google Mail endpoint security to protect email traffic. If your email service does not support this, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
People who call us
When you call Acorn Leisure, the information you provide may be recorded. We use this information to help improve our efficiency and standard of service.
People who contact us via social media
We manage our social media pages and interactions in-house. If you send us a private or direct message via social media or other messaging service, your enquiry may be passed on to the relevant internal department to handle your query.
Please find links below to the Privacy Notices for the social media channels we are active on:
We may also send e-news via email@example.com email which is operated through a Google. Please find the following Privacy Notice outlines the link below to the Privacy Notices for Google Mail.
Please email firstname.lastname@example.org with subject content as UNSUBSCRIBE to unsubscribe from our e-newsletters or use the Unsubscribe button at the base of the newsletter or email.
Suppliers using the on-line form
Suppliers who enter their details into our on-line messaging form have their details passed to our purchasing team, who will then pursue the enquiry. This data is stored on our website CMS for 30 days. By filling out the expression of interest to supply form you have consented for us to contact you.
Under the General Data Protection Regulation (GDPR), you have rights as an individual which you can exercise in relation to the information, we hold about you. You can read more about these rights here – https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/
Access to your information and correction
Under the General Data Protection Regulation (GDPR), you can find out if we hold any personal information about you by making a ‘subject access request’. If we do hold information about you, under the ‘subject access request’ we will:
- Give you a description of it
- Tell you why we are holding it
- Tell you who it could be disclosed to
- Let you have a copy of the information in common electronic format
To make a request to Acorn Leisure for any personal information we may hold, please contact our Data Compliance Manager (contact details below). We will need proof of identity before releasing any personal information.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting our Data Compliance Manager.
Disclosure of personal information
In most circumstances we will not disclose personal data without consent. However, when we investigate a complaint, for example, we may need to share personal information with the organisation concerned and with other relevant bodies.
You can also get further information on:
- Agreements we have with other organisations for sharing information
- Circumstances where we can pass on personal data without consent, for example, to prevent and detect crime and to produce anonymised statistics
- Our instructions to staff on how to collect, use and delete personal data
- How we check that the information we hold is accurate and up to date.
If you wish to get further information, you can do this by contacting our Data Compliance Manager (contact details below).
Links to other websites
This privacy notice does not cover links within our websites linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
ACCESS TO YOUR PERSONAL INFORMATION
You are entitled to view, amend, or delete any personal information that we hold. You can email your request to email@example.com.
You have the right to contact the Information Commissioner’s Office, should you have any issues or concerns.
How to contact us
Data Compliance Manager
PHB(NW) Ltd T/A Acorn Leisure
32 St. Asaph Business Park,
PHB(NW) Ltd. Company Registration Number 4121335.VAT number 762824122. Registered office is at 32 St. Asaph Business Park, St.Asaph, Denbighshire, LL17 0JA.