Privacy & Cookies Policy

ABOUT ACORN LEISURE   

Acornleisure.com is an independent website owned by PHB(NW) Ltd trading as Acorn Leisure and we collect certain information or data about you when you use our website. This isn’t unusual most websites do!

As we operate a holiday and leisure park business, and your privacy is important to us and that means your data too.

We’ve outlined below how we might collect your data when you use this site, what type of data we collect, how it’s stored and if we share it, who it’s shared with. We also highlight your rights in relation to that data.

COOKIES POLICY

WEBSITE COOKIES

This website uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. 

However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or look at the About Cookies website which offers guidance for all modern browsers and how they behave.

If you’re in the EU you can disable all cookies for this site through Quantcast Choices. This appears as modal window when you first visit the site. You can always access your choices by clicking the ‘Privacy Settings’ button in the bottom-right of the screen.

WHAT ARE COOKIES?

As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. Below we describe what information we gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies

HOW WE USE COOKIES

We use cookies for a variety of reasons. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies on if you are not sure whether you need them or not just in case they provide a service that you use.

DISABLING COOKIES

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help on how to do this). Be aware that disabling cookies may affect the functionality of this website and many other websites that you visit. Disabling cookies will usually result in disabling certain functionality and features that you need, and we therefore recommend that you do not disable your cookies.

How do I change my cookie settings?

Many web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org  or www.allaboutcookies.org.

You can set your browser to not accept cookies; the above websites explain how to remove cookies from your browser. However, in some instances, some of our website features may not function as a result.

THE COOKIES WE SET

We will use cookies for the management of any signup process, emails submission, message sending and general administration. These cookies will usually be deleted when you log out, however in some cases they may remain afterwards to remember your site preferences when you land on the website again. In other words, we use cookies when you are using the website to help us improve user experience. 

The table below explains the cookies we use and why.

Cookie Name	Duration	Purpose
wp-settings-time-2	Session	Used to help manage this websites pages and will automatically expire  when you close this website
wordpress_test_cookie	120 days	Used to check whether cookies are enabled in order to provide the optimum user experience
PHPSESSID	Session	Used to keep track of sessions on this website if your cookies are enabled – automatically expires after you close this website.
jpp_math_pass	1 day	Remembers if a user has successfully completed a math captcha  to prove that they’re a real human.
jp-visit-counter	Default time is 180 days	Increments each time a visitor frequents a page containing this block  – only used to control the block visibility.

Acornleisure.com may have a newsletter/email subscription service, so cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribe/unsubscribed users.

From time to time we may offer user surveys and questionnaires to provide us with your feedback on the type of updates, offers or news you would like to receive. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

When you submit data to us through a questionnaire form or those found on our contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

THIRD PARTY COOKIES

We also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

SOCIAL MEDIA COOKIES

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including Facebook, Instagram and YouTube, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

COMMENTS: AKISMET ANTI-SPAM

We use Akismet to protect our comments from spam. Akismet collects information about visitors who comment on Sites that use Akismet its anti-spam service. The information typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

MAILING LISTS

As part of any registration process for our email newsletter, we collect personal information. We use that information for a couple of reasons:

1. To provide you with content you want to see; to contact you if we need to obtain or provide additional information.
2. To check our records are right 
3. To check every now and then that you’re happy and satisfied. 
4. We don’t rent or trade email lists with other organisations and businesses.

DATA PRIVACY POLICY

What information do we collect about you?

We may collect the following information:

• Questions, queries or feedback you leave, including your email address if you send an email to info@nullacornleisure.com through the message forms within the website. 
• Your IP address, and details of which version of web browser you used
• Information on how you use the site, using cookies and page tagging techniques to help us improve the website
• Name, company and job title.
• Contact information including email address, telephone number and address.
• We may collect other relevant data to carry out legitimate business activities, for example to maintain our internal records, quotes, orders etc.
• We may collect any other details you provide through forms on our website.

Website usage information is collected using cookies. 

WE USE THIS DATA TO:

• Improve the site by monitoring how you use it
• Respond to any feedback you send us, if you’ve asked us to
• Provide you with information about other Acorn Leisure services if you have requested it.

How will we use the information about you?

• We collect information about you to process your enquiry or order, and, if you agree, to contact you with news and updates from Acorn Leisure that we think may be of interest to you.
• We handle these enquiries in-house and will only pass on personal information to a third party with your consent, for example, if you have requested an introduction to a holiday home manufacturer, dealer, insurance provider.
• We must hold details of people who request information about our products or services to provide it. However, we only use these details to provide the information or service the person has requested and for other closely related purposes.

WHERE YOUR DATA IS STORED

Your data is stored on secure servers provided by our hosting company, namely cloudabove, (SWBROADBAND Ltd), 1 King Mark House, Stret Constantine, Newquay, Cornwall, TR7 1GF. 

HOW LONG DO WE KEEP YOUR DATA?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

Website administrators can also see and edit that information.

If you subscribe to our mailing list; we’ll store your email address for as long as you are subscribed to the list. You can unsubscribe at any time by clicking the unsubscribe link within any communication we send to you.

Visitors to our websites

When someone visits acornleisure.com website, as we use third party services, such as Google Analytics and WordPress Jetpack, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of our websites. This information is only processed in a way that does not identify anyone. We do not make, and do not allow third party organisations such as Google, to make any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will make this clear – when we collect personal information, we will explain what we intend to do with it.

If you wish to opt out of being tracked by Google Analytics and/or Jetpack across our website visit https://tools.google.com/dlpage/gaoptout or https://jetpack.com/support/cookies/.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. These cookies are outside of our control.

KEEPING YOUR DATA SECURE

Transmitting information over the internet is generally not completely secure, and we can’t guarantee the security of your data. Any data you transmit is at your own risk, however we have taken steps to ensure that risk is limited as much as possible when using the website acornleisure.com.

We have procedures and automated security features in place to try and keep your data secure once we receive it.

We don’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites – unless you provide us with explicit permission to do so; eg:- If entering a competition with a prize provided by a third party via Acorn Leisure.

DATA BREACH PROCEDURES

We take steps to prevent data breach and ensure that your data is secure using firewalls and other software to keep your data secure. Nevertheless, you should be aware that all websites are susceptible to data breaches if attackers are determined enough.  In the rare event of such breach, we will take steps to make you aware as soon as we become aware of a breach.

DISCLOSING YOUR INFORMATION

We may pass on your personal information if we have a legal obligation to do so, or if we must enforce or apply our terms of use and other agreements. 

You can find out what information we hold about you and ask us not to use any of the information we collect.

LINKS TO OTHER WEBSITES

Acornleisure.com may contain links to and from other websites.

This privacy policy only applies to this site and doesn’t cover other external websites or any interactions on the websites that we link to.

FOLLOWING A LINK TO ANOTHER WEBSITE

If you go to another website from this one, read the privacy policy on that website to find out what information the website collects and how they use and store your information.

FOLLOWING A LINK TO acornleisure.com FROM ANOTHER WEBSITE

If you come to acornleisure.com from another website, we may receive personal information about you from the other website. You should read the privacy policy on the other websites to find out more about this.

Marketing

If you have consented to receive news and updates about Acorn Leisure, we will contact you by the information you provide us (phone, email or post). Information collected for marketing purposes will be held for five years. Towards the end of this time, we may contact you to see if you would like to continue to receive such updates.

Should you wish to unsubscribe, you can opt out at any time. If you no longer wish to be contacted for marketing purposes, please email info@nullacornleisure.com with the subject content as UNSUBSCRIBE.

People who fill in an on-line form

If you fill in an on-line form on this website, the information is uploaded to our Customer Relationship Management (CRM) system and processed by the relevant internal department. In addition to your data being held on our CRM system, any data sent by you will also be held on the websites Content Managed System (CMS) for 30 days; thereafter your data will then be automatically and permanently deleted, but may still be held on our CRM system in order to provide information as requested, process an order, or update you with news if you have given us your consent.

People who email us

We use Google Mail endpoint security to protect email traffic. If your email service does not support this, you should be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

People who call us

When you call Acorn Leisure, the information you provide may be recorded. We use this information to help improve our efficiency and standard of service.

People who contact us via social media

We manage our social media pages and interactions in-house. If you send us a private or direct message via social media or other messaging service, your enquiry may be passed on to the relevant internal department to handle your query.

Please find links below to the Privacy Notices for the social media channels we are active on:

https://www.facebook.com/privacy/explanation

https://help.instagram.com/155833707900388

https://www.youtube.com

E-newsletters

We may also send e-news via info@nullacornleisure.com email which is operated through a Google. Please find the following Privacy Notice outlines the link below to the Privacy Notices for Google Mail.

https://policies.google.com/privacy

Please email info@nullacornleisure.com  with subject content as UNSUBSCRIBE to unsubscribe from our e-newsletters or use the Unsubscribe button at the base of the newsletter or email. 

Suppliers using the on-line form

Suppliers who enter their details into our on-line messaging form have their details passed to our purchasing team, who will then pursue the enquiry. This data is stored on our website CMS for 30 days. By filling out the expression of interest to supply form you have consented for us to contact you.

YOUR RIGHTS

Under the General Data Protection Regulation (GDPR), you have rights as an individual which you can exercise in relation to the information, we hold about you. You can read more about these rights here – https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/ 

Access to your information and correction

Under the General Data Protection Regulation (GDPR), you can find out if we hold any personal information about you by making a ‘subject access request’. If we do hold information about you, under the ‘subject access request’ we will:

• Give you a description of it
• Tell you why we are holding it
• Tell you who it could be disclosed to
• Let you have a copy of the information in common electronic format

To make a request to Acorn Leisure for any personal information we may hold, please contact our Data Compliance Manager (contact details below). We will need proof of identity before releasing any personal information.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting our Data Compliance Manager.

Disclosure of personal information

In most circumstances we will not disclose personal data without consent. However, when we investigate a complaint, for example, we may need to share personal information with the organisation concerned and with other relevant bodies.

You can also get further information on:

• Agreements we have with other organisations for sharing information
• Circumstances where we can pass on personal data without consent, for example, to prevent and detect crime and to produce anonymised statistics
• Our instructions to staff on how to collect, use and delete personal data
• How we check that the information we hold is accurate and up to date.

If you wish to get further information, you can do this by contacting our Data Compliance Manager (contact details below).

Links to other websites

This privacy notice does not cover links within our websites linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

ACCESS TO YOUR PERSONAL INFORMATION

You are entitled to view, amend, or delete any personal information that we hold. You can email your request to info@nullacornleisure.com. 

ANY CONCERNS

You have the right to contact the Information Commissioner’s Office, should you have any issues or concerns.

CHANGES TO THIS PRIVACY POLICY

From time to time the details of this privacy policy may change. Please be advised to check this page regularly if you continue to visit acornleisure.com.

This privacy policy was last updated: 11/07/2022.

How to contact us

If you would like to request further information about our Privacy Policy, you can email us at  info@nullacornlesiure.com. Alternatively, please call us on 01352 720808 or write to:

Data Compliance Manager

PHB(NW) Ltd T/A Acorn Leisure 

32 St. Asaph Business Park, 

St. Asaph, 

Denbighshire, 

LL17 0JA. 

PHB(NW) Ltd. Company Registration Number 4121335.VAT number 762824122. Registered office is at 32 St. Asaph Business Park, St.Asaph, Denbighshire, LL17 0JA.